Refund policy

Overview

Every piece we make is personalized with your own photographs, so our refund policy works a little differently than a standard retailer. This page explains what's covered, what isn't, and how to reach us if something isn't right.

Our preview guarantee

Before you're asked to pay, you'll see a full preview of your finished design — layout, photos, size, and effect included. Because you approve the exact design before checkout, we're not able to offer refunds simply for a change of mind once production has started.

Eligibility for returns

• Requests must be made within 14 days of delivery.
• The item must match what you approved in your preview at checkout.
• Proof of purchase (your order number) is required.

Non-returnable items

Because each piece is printed specifically for you, we generally can't accept returns for:

• Correctly produced custom prints that match your approved preview
• Change-of-mind requests after production has started
• Items damaged after delivery through normal wear or improper hanging

Damaged or defective items

If your piece arrives damaged, misprinted, or different from your approved preview, we'll replace it or refund it in full. Please contact us within 7 days of delivery with a photo of the issue.

How to request a refund

Email [email protected] with your order number and a short description of the issue, or use our contact form. We'll confirm next steps within one business day.

Refund timeline

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Exchanges

Prefer a replacement instead of a refund — a different size, finish, or a corrected photo? Let us know when you reach out and we'll arrange it as part of the same request.

Contact us

Have a question about this policy? Visit our Contact Us page or email [email protected].